Talent Story: Improving Performance

Talent Story: Improving Performance through Training & Process Optimisation

Background

The Deviation Investigator (DI) on a key project in a global medical research company faced challenges with poor communication skills, inadequate preparation for Institutional Review Board (IRB) meetings, and difficulty following SOPs. These issues impacted stakeholder relationships, task efficiency, and adherence to project timelines and quality standards. Key challenges included communication deficiencies, unpreparedness for IRB meetings, and struggles with adhering to SOPs.

Challenge

The Vita Global Sciences FSP Program Lead proactively executed a series of interventions aimed at enhancing the DI’s performance. These initiatives encompassed comprehensive training sessions, personalised coaching, process optimisation strategies, and fostering a cultural mindset shift towards proactive collaboration. The overarching goal was to improve communication skills, ensure adherence to standard operating procedures, and elevate stakeholder engagement within the organisation.

Solution

The interventions resulted in:

Enhanced performance: improved communication, proactive engagement, and adherence to SOPs.
Cost savings: $215K in bill rates and $93K in turnover costs.
Improved collaboration: increased workstream collaboration and transparency.
Client satisfaction: improved due to proactive problem-solving.

Results

In conclusion, proactive intervention, targeted training, and process optimisation initiatives played a crucial role in transforming the performance of the Deviation Investigator within the FSP program. By addressing communication deficiencies, enhancing SOP adherence, and streamlining processes, the DI achieved significant improvements in performance, collaboration, and cost savings. This case study underscores the importance of ongoing training and process optimisation in maintaining exceptional performance and client satisfaction within FSP programs.