The challenge:
GMP Team Dynamics.
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In a pharmaceutical manufacturing facility, a team of GMP Technicians experienced decreased trust and cooperation among team members, leading to concerns about communication, quality, and teamwork.
This resulted in employees feeling pressured to compromise adherence to SOPs, sacrifice quality standards, and withhold feedback and collaboration. Challenges include decreased trust and cooperation, poor communication leading to quality concerns, employees feeling constrained in providing solutions, ineffective collaboration, and managers having to separate employees.
The solution:
Enhancing GMP Technician Skills Assessment.
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Talent Care, in collaboration with Merck, assessed GMP Technicians’ skills and identified training needs. The assessments evaluated compliance standards and on-the-job task performance, uncovering areas for improvement and establishing best practices within the department.
The value:
Addressing Trust and Cooperation Through Enhanced Productivity
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Increased productivity, training improvements, enhanced talent management, upskilling support, improved recommendations, and valuable insights led to addressing trust and cooperation issues among GMP Technicians, resulting in improved quality and employee satisfaction for long-term success in the pharmaceutical industry.
